1. Acceptance of These Terms

By requesting, accepting, or permitting any services from Brisbane Automotive Locksmith (“the Company”, “we”, “us”, or “our”), you (“the Customer”, “you”) agree to be bound by these Terms and Conditions in full. If you do not agree, you must not proceed with any service. These Terms constitute the entire agreement between you and the Company regarding the services and supersede any prior discussions or representations.

2. Scope of Services

The Company provides automotive locksmith services, which may include (without limitation) vehicle lockouts, key cutting, key programming, rekeying, remote/fob replacement, ignition work, and related mobile locksmith assistance. The exact services to be performed will be those agreed at the time of the job. We reserve the right to decline any job at our sole discretion.

The Company may take photographs and/or video of the vehicle, locks, keys, work area and surrounding conditions before, during and after the service for the purposes of record-keeping, quality control, training and dispute resolution. By accepting these Terms you consent to such recording.

3. Quotes, Estimates and Pricing

Any price given before work begins is an estimate only, unless expressly stated in writing as a fixed quote. Final charges may vary depending on:

• the actual condition of the vehicle and locks;
• the complexity of the work required;
• the need for additional parts, programming, or specialist equipment;
• time of day, location, travel distance, or after-hours call-outs; and
• any information you provided that proves inaccurate.

You agree to pay the final amount invoiced for the work actually performed. We will endeavour to inform you of significant increases before proceeding further, but are not obliged to stop work once it has commenced if you cannot be reached.

4. Payment

Payment is due in full upon completion of the service, before the technician leaves the site, unless otherwise agreed in writing. Accepted payment methods will be advised at the time. You remain liable for the full amount even if:

• you are later dissatisfied with the outcome;
• a third party (insurer, roadside assistance, employer, etc.) ultimately pays or reimburses you; or
• you claim the problem has returned or was not fully resolved.

Late payment will attract interest at the rate of 10% per annum, calculated daily from the due date until payment is received in full, together with all reasonable recovery costs (including legal fees on a full indemnity basis) incurred by the Company in recovering the debt.

5. Customer Responsibilities and Acknowledgments

You confirm and agree that:

• You are the owner of the vehicle or are authorised by the owner to request the services.
• You will provide accurate vehicle details (make, model, year, VIN if requested, key type, etc.). Incorrect information may result in failed work, additional charges, or inability to complete the job.
• You understand that automotive lock and electronic systems vary widely and that success cannot be guaranteed in every case (especially with damaged, aftermarket, or highly secure systems).
• You will be present (or arrange a responsible adult to be present) during the service unless otherwise agreed.
• You accept that opening a locked vehicle or working on ignition/locking systems carries inherent risks of cosmetic or mechanical marks, and that electronic programming can occasionally interact unpredictably with vehicle modules.
• You consent to the Company taking pre-work, during-work and post-work photographs and/or video as described in clause 2.

6. Limited Warranty and “As-Is” Nature of Services

To the maximum extent permitted by Australian Consumer Law and all other applicable law, all services and any parts supplied are provided on an “as-is” and “as-available” basis.

If the Company elects to offer any limited warranty on workmanship, it will be stated in writing at the time of the job and will be limited to a short period (typically no more than 30 days) covering only the specific work performed. Any such warranty is void if:

• the vehicle is subsequently worked on by another party;
• the failure results from pre-existing damage, wear, corrosion, or electronic faults not caused by our work;
• you provided incorrect information; or
• the issue relates to a different or subsequent problem.

Nothing in these Terms excludes, restricts or modifies any consumer guarantees under the Australian Consumer Law that cannot be excluded. Where the Company is entitled to limit its liability for a failure to comply with a consumer guarantee, liability is limited (at the Company’s option) to resupplying the services or paying the cost of having the services resupplied.

7. No Refunds Once Work Has Commenced or Been Completed

Once the technician has begun work or the service has been completed, no refund will be given merely because you are dissatisfied with the result, the price, the time taken, or because a problem later reappears or a different problem arises.

If the job is aborted, cancelled, or cannot be completed for any reason (including customer decision, inability to complete the work, or the Company declining to proceed further), you remain fully liable for:

• all parts that have already been ordered, cut, programmed or fitted; and
• a reasonable charge for time, travel and labour already incurred, at the Company’s absolute discretion.

Parts that have been ordered or fitted are non-returnable and non-refundable once ordered or installed, regardless of whether the overall job is completed.

8. Limitation of Liability

To the maximum extent permitted by law:

• The Company is not liable for any indirect, incidental, special, consequential, or punitive damages, including (but not limited to) loss of use of the vehicle, towing costs, alternative transport, lost income, inconvenience, or damage to reputation.
• The Company’s total liability arising out of or in connection with any service is limited to the amount actually paid by you for that specific service.
• The Company is not responsible for any pre-existing damage, electronic module faults, immobiliser issues, or damage that becomes apparent during or after the service but was not caused by our negligence.
• You acknowledge that locksmith work on modern vehicles involves electronic systems that can occasionally behave unpredictably; the Company is not liable for module failures, coding issues, or related electronic problems that occur after programming or key work unless directly and solely caused by proven gross negligence.
• Any claim arising out of or in connection with the services must be notified to the Company in writing as soon as reasonably practicable and in any event within 14 days of the service date. Failure to do so may result in the claim being rejected.

9. Indemnity

You agree to indemnify and hold harmless the Company, its technicians, employees, and agents from and against any claims, losses, damages, costs (including legal costs on a full indemnity basis), and expenses arising from: (a) your breach of these Terms; (b) your provision of false or inaccurate information; (c) any claim by a third party that you were not authorised to request the service; or (d) any damage or loss arising from the condition of the vehicle or its systems that is not caused by our proven negligence.

10. Cancellation by Customer

If you cancel after a technician has been dispatched or has arrived, you may be charged a call-out / travel fee at the Company’s discretion. Once work has started, the full quoted or estimated amount (or a reasonable proportion reflecting work done) remains payable. In all cases, any parts already ordered or fitted remain fully payable and are non-refundable.

11. Governing Law and Disputes

These Terms are governed by the laws of Queensland, Australia. Any dispute arising out of or in connection with these Terms or the services shall be subject to the exclusive jurisdiction of the courts of Queensland. Before commencing formal proceedings, the parties agree to attempt to resolve the dispute in good faith through direct discussion.

12. Severability and Entire Agreement

If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions continue in full force and effect. These Terms constitute the entire agreement between you and the Company and may only be varied in writing signed by both parties.

13. Contact

Brisbane Automotive Locksmith
0433 032 881
b.a.locksmiths@gmail.com

Customer Acknowledgment and Acceptance

By signing below (or by accepting the service verbally, by text, or by allowing work to proceed), you confirm that you have read, understood, and agree to be bound by these Terms and Conditions in full.